Reviews

Joanna

Emergency call out as my key was stuck…

Emergency call out as my key was stuck in the ignition due to a fault. Their online response was fast. I was lucky there was a technician close by (after being quoted 90mins by the company that the RAC had originally transferred me to). When he arrived, Andre knew what the issue was and repaired it within 15mins. He was friendly and kind and I was so relieved. It felt weird that they charge the high amount (£550) in full then refund the difference of the cheaper quote (£380) if the higher cost isn’t required and I did question if I was being scammed, but after the job was complete I received the text confirming I was due the refund. If it doesn’t arrive I’ll be sure to update this review. In a stressful situation I had a good experience.

Ann Rogers

Perfect service, helpful and efficient…

Control room very helpful and efficient. Gave good clear answers to any questions.
Technician texted to say he was on his way, turned up on time, didn't mind waiting few minutes for me. Again very helpful and efficient.
Excellent service highly recommend.

Stuart Robertson

Fantastic

Fantastic, quick and professional service.

Hermione Jane

DAVE WAS FIRST CLASS. GREAT WORK.

Fantastic! Ten out of ten for this great service while I was in Suffolk, England. Dave was absolutely first class and reached me in record time. My kia soul car keys had been snapped in half, Dave programmed two new keys for me in record time- in the pitch black dark and during a gale! He was informative and highly impressive, had perfect customer care skills and really knew his business inside out. I'm thoroughly delighted with this company and found Dave and the call centre operator really professional. This is an invaluable and unbeatable service from a company that is clearly very highly organised and well run. Thank you!

Jake

Thank you Demi!!

I work for a van hire company in Croydon that often uses Weve Got The Key. I've never had a bad experience!! Massive shout out to Demi who ALWAYS goes above and beyond to keep our vans on the road. Thank you!!!

customer

Fast and reliable 10/10

Liam

Updated Review

Had a previous review but couldn't access my account to update it - After more clarity, The locksmith that came out (John) was very kind and supportive, and managed to get my key programmed and got my car back up and running.

The only issue I had here, was a few things mentioned in my previous review, however, this was the fault of head office/head locksmith sending out the incorrect part to the locksmith, which caused two weeks delays.

I'd like to commend John for doing everything he could, and ultimately, getting my wee car back up and running,

Matthew Everitt

Super friendly and helpful customer…

Super friendly and helpful customer service.

JennyBirks

Very impressed with the service

Very impressed with the service. The mechanic arrived promptly and opened the car so quickly. We were back on the road within an hour of phoning. Also appreciated the excellent communication showing the tracking and vehicle info as it made its way to us. Well done and thank you!

nasir mehboob

reconmended bySheila's wheels key cover

I had lost my key so called RAC(used by sheilas wheels) whom put me through to this company. I called at 4PM which was too late for them to arrange someone but following morning at 9am I received a call from we've got the key and arranged a time slot for 12 till 4. The gentle man came at around 12 and made a new key for my vehicle also coded the spare key I had. 5 star service. Also I would recommend having a key cover its only a small add on insurance policy but saves a lot of money if the car key is lost.

BARRY

Had van key cut off stan was excellent…

Had van key cut off stan was excellent service,reliable quick to come out friendly would definitely recommend

Pop Dicon

The best service when you lost or broke…

The best service when you lost or broke keys for cars.They do everything for you and posted the keys so easy and key cover very strong also.

Many thanks

Lee Whiting

Had a brilliant experience

Had a brilliant experience. With 5 * customer service . I loss my in Spain . When I landed back at Gatwick my key was waiting for me at my van .thank you all again.

Mr J White

You can trust these guys.

Had a great experience with We’ve Got The Key today. Locked my keys in the car with my grandson in the rain and these guys had me on the road within an hour. Great service, highly recommended.

Emma

Excellent

Really helpful , so grateful for your help Dan & Karl , really lovely efficient service. Thank you !

DZ

Such professionalism and perseverance…

Such professionalism and perseverance from Josh and then Peter to sort out the car. Fantastic job guys.

Jamie

Very happy with my experience

Very happy with my experience. The phone service was excellent. Responding quickly with quotes on different services. I was resched within 30-40 minutes. Which after spending a while calling other services that could not cover the area or get to me within the day it was a relief. They were well equipped and resolved my issue efficiently. I would highly recommend this service.

RI Joc

Alex amazing guy!!!highly recommend…

Alex amazing guy!!!highly recommend this company..

Aly Futter

Brilliant!!

From the first encounter on the phone with Peter til Dan finished the job the whole experience was fantastic. Both polite and friendly.

Deborah Hall

Woke up to my car not unlocking this…

Woke up to my car not unlocking this morning with keyless entry, (even after changing the battery), or using the actual key blade. Rang RAC who passed me onto We’ve Got The Key. Had a guy out within the hour, who was able to gain entry, and have me on my merry way. 10/10, friendly. Would recommend to others.

Barry M

Excellent service

Didn’t know what to do when I realised my key wasn’t communicating with my car, a Google search found me We’ve got the key”, easily made an appointment that suited me and the technician arrived on time. I was not convinced he’d be able to sort my issue but he did, I was chuffed to bits.
Excellent service.

Daniell Beer

Locksmith arrived at the time stated

Locksmith arrived at the time stated. Pete gave five star service and was very friendly.

Ian Jones

Speed of attendance

Speed of attendance, and opening the car was excellent, bit expensive but efficient service

Fed

I’m extremely pleased with this…

I’m extremely pleased with this service. I was able to get an appointment the next day and the keys were made within 20 minutes. The locksmith was very polite and respectful. I would highly recommend we’ve got the keys!

Lateef Arogundade

Impeccable costumer service

My locksmith was friendly, professional and efficient.He had my car unlocked and my key in my hands in a couple of minutes.I would definitely be recommending their service to friends and family.

Ashraf

Excellent service

Excellent service, on time service. David was very professional and skillfull.

simon marshall

Unlocking my car

My car locked itself with the key card still inside.
I had used We've Got the Key previously and found on both occasions the service to be excellent.
The operator I spoke to on the phone, Pierce, was extremely helpful and patient as I was in a remote spot and having trouble with signal on my mobile.
When I managed to confirm my order someone was with me in less than an hour and I was updated on their progress on route to me.
Entry was gained to my car speedily and cleanly and I was on.my way again.
Excellent service.