Reviews

Peter Tabb

Locked my keys in my car and needed…

Locked my keys in my car and needed help. I called we got the keys ltd and spoke with an extremely helpful lady Demi. Within the hour a technician arrived and had recovered my keys.
I would highly recommend this company.
I wish to thank you very much.

court

I spoke to Demi this morning who was…

I spoke to Demi this morning who was absolutely amazing and very helpful

Nige

Can’t be complimentary enough

Can’t be complimentary enough. Prompt, polite service, highly trained technician who resolved problem in less than an hour. Highly recommended, Five Stars and a massive Thank you!
Oh, I received a refund as it took less time than they estimated. Can’t get much better than that!

David B

Fantastic experience.

I have used this company today after losing my ignition key. They kept me updated until the mobile unit arrived.
The lad was so polite and helpful. He was quick sorting it, thorough and professional.
Hopefully I won't need to use the service again but if I do I will always use this business.

Frank Scriven

Great sevice

Great sevice, fast,efficient, frienldly service at a resonable price!

Stacey Shorthouse

Great communication

Great communication, friendly service both over the phone and in person. Would recommend

martyn garbutt

Fantastic company

From start to finish I received a 5 star professional service.
My first point of contact was with a lady who took my details and clearly explained the process with an excellent telephone manner and generally a really nice person to speak with.
I received messages with live tracking to monitor the drivers eta and received a call from the driver to keep me updated.
Literally the locksmith arrived and replaced my key in around 20 minutes. very good customer service from both and would highly recommend.
Thank you.

Jason Sutcliffe

Key locked in the Van

Called this company.
They arranged a time slot
I paid as requested
The guy chris called said he would be 20 mins. (He was)
Spoke to him, very nice and down to earth.
Cut the key and opened my van in Royton.
Thank you. Would highly recommend.

Jason Sutcliffe
Royton
Vw caddy

nadia Burke

I lost my key and we’ve got the key…

I lost my key and we’ve got the key came out yesterday to sort it out and there was an issue other than s
the key which they kindly resolved

Mr Jon Bommert

Great service from WGTK/Liam

WGTK got access to my car after the wireless key was locked in. Liam was persistent in working the lock, which had never been used in 5 years, and had made a 2 hour journey to do it. Great, friendly service and allowed me to get on the road with minimal disruption.

No

A fantastic experience

A fantastic experience - lost car key the locksmith arrived the next day and supplied new keys programmed to the car and I was back up and running - had an issue with one of the keys so they sent a locksmith out again and reprogrammed it.

Both locksmiths were friendly, polite and very professional - the customer service team especially Anwar were also brilliant and communication was excellent.

Definitely a company I would recommend and use again.

Mark Forsyth

Alls well that ends well.

I inadvertently locked my keys in the boot, having only opened the boot, rather than the car. I phones the RAC, who immediately transferred my details to “We’ve got the key”.
They called me within 5 minutes, took all my details and assigned an agent to come and open my car. I was given and approx time before one would arrived, and was called by the agent when they were about 20 minutes out. They came, they fiddled, sprayed some WD40, fiddle again and the door was opened. An excellent service, helpful call centre and lovely, polite and friendly guy who came to carry out the job.
1st Class Service

RH

Fab service

Fab service - prompt call from a very helpful person, prompt arrival and great service from the person who came out to fix my key. A life saver service! Thank you!

SIMON WILSON

"Excellent customer service"

"Excellent customer service" We use We've Got The Key on a regular basis due to the amount of vehicles we have and i always get a prompt response from Demi who always delivers great 5 star customer service.

Simon Farmer

Brilliant service from Jasmine

Jasmine made the whole process super easy and quick to arrange the replacement of my van key after losing it .
Very impressed with the service from dealing with my insurance company to confirming the replacement.
The whole process took less than 5 mins which included my email confirmation and a call back to confirm everything.
Thank you for your great service, i will be recommending to all.

MR R POWELL

I was delighted with the service…

I was delighted with the service received. Having been referred via the RAC, at around 7.15pm, I got through quite quickly to a very friendly and helpful operator. Having opted for an engineer visit the following morning, the friendly engineer contacted me in good time for me to meet on site, arrived on time and solved the problem quickly and efficiently. Furthermore I was delighted to discover I could purchase a new spare key on the spot.

Mr Hamliton

Good experience when I needed it most

Not a service anyone wants to use, but if you do need a locksmith this lot are fast, polite and very good at what they do.

lewis wagstaff

Perfect from beginning to end

Was an extremely easy process from booking the job and completing it. Josh was quick and very helpful. Will definitely be using in the future

Mrs Chrissie Beckett

excellent service

excellent service. The locksmith was so prompt, helpful and efficient during a very stressful time for a recently widowed pensioner. Thank you so much for such a brilliant service.

Sam

Excellent service

Excellent service. We managed to break our car key and they came out the same day at no extra cost to replace it.

I was a bit worried at first regarding paying before the work was completed but I shouldn’t have been.

Honest service and really friendly staff.

Rosemary Haslam

Excellent job

Excellent job: The gentleman who answered my phone call was very understanding and explained clearly what would happen.
I was very impressed with the locksmith who got me into my car. He was thorough, checked my key fob, explained what he was going to do to open the car and advised me about checking how to use my manual key when I got home.
His whole manner, put me at ease.
Before being locked out of my car , I had no idea of this company's existence. I would thoroughly recommend them.

Trevor Parry

Lewis arrived quickly to attend to my…

Lewis arrived quickly to attend to my faulty car key. In no time at all he had a new key programmed and cut.
The quote was exactly as I was told by the customer assistant. Payment was easy and the new remote key has added value to my car

Londan

Jasmine and Sean. Best service possible !!

I should very much like to applaud and commend the fantastic service from 'We've Got The Key'. At initial contact, Jasmine was thorough, friendly, personable, engaging, and such a pleasant person to talk to. Jasmine was instrumental in following up my order and arranging a very prompt weekend appointment. Sean was the Technician. Sean was friendly, proactive, able and efficient in getting the new key and diagnostics set up. Thank you to both Jasmine and Sean. Daniel Hayes

David Beckett

great service top ten all round

Joanna

Emergency call out as my key was stuck…

Emergency call out as my key was stuck in the ignition due to a fault. Their online response was fast. I was lucky there was a technician close by (after being quoted 90mins by the company that the RAC had originally transferred me to). When he arrived, Andre knew what the issue was and repaired it within 15mins. He was friendly and kind and I was so relieved. It felt weird that they charge the high amount (£550) in full then refund the difference of the cheaper quote (£380) if the higher cost isn’t required and I did question if I was being scammed, but after the job was complete I received the text confirming I was due the refund. If it doesn’t arrive I’ll be sure to update this review. In a stressful situation I had a good experience.

Ann Rogers

Perfect service, helpful and efficient…

Control room very helpful and efficient. Gave good clear answers to any questions.
Technician texted to say he was on his way, turned up on time, didn't mind waiting few minutes for me. Again very helpful and efficient.
Excellent service highly recommend.

Stuart Robertson

Fantastic

Fantastic, quick and professional service.

Hermione Jane

DAVE WAS FIRST CLASS. GREAT WORK.

Fantastic! Ten out of ten for this great service while I was in Suffolk, England. Dave was absolutely first class and reached me in record time. My kia soul car keys had been snapped in half, Dave programmed two new keys for me in record time- in the pitch black dark and during a gale! He was informative and highly impressive, had perfect customer care skills and really knew his business inside out. I'm thoroughly delighted with this company and found Dave and the call centre operator really professional. This is an invaluable and unbeatable service from a company that is clearly very highly organised and well run. Thank you!

Jake

Thank you Demi!!

I work for a van hire company in Croydon that often uses Weve Got The Key. I've never had a bad experience!! Massive shout out to Demi who ALWAYS goes above and beyond to keep our vans on the road. Thank you!!!

customer

Fast and reliable 10/10

Liam

Updated Review

Had a previous review but couldn't access my account to update it - After more clarity, The locksmith that came out (John) was very kind and supportive, and managed to get my key programmed and got my car back up and running.

The only issue I had here, was a few things mentioned in my previous review, however, this was the fault of head office/head locksmith sending out the incorrect part to the locksmith, which caused two weeks delays.

I'd like to commend John for doing everything he could, and ultimately, getting my wee car back up and running,

Matthew Everitt

Super friendly and helpful customer…

Super friendly and helpful customer service.