Reviews

Consumer

Amazing service from start to finish

Amazing service from start to finish, locked my keys inside my VW Crafter late Friday afternoon, rang the Liverpool office. Guy on the phone was brilliant, said he would have someone with me within 3 hours, lad turns up in under an hour, gets in causing no damage, also cuts me and programs another key, all within an hour.
First class service and highly recommended, thanks very much 👍

Ben Gibson

A brilliant service all round

A brilliant service all round, contacted my breakdown cover and within 2 hours I had a new key and the fitter fixed the spare key. Really impressed.

Louisa

A Class service

From start to finish excellent service.
Had my bag stolen whilst away, with the only car key in for my vehicle: contact centre were amazing, kept me calm, reassured me and dealt with my call swiftly.
The technician who sorted getting into my car, had it all done before I arrived home, and came back to bring me my key when I returned home.
Kept me informed every step of the way
Highly recommend this company cannot fault them. They eased what was a stressful situation

Garsparrow

Lost van keys

Josh & Dan came out to my van today and supplied me with new keys. It was a tough job, they had to remove the ecu to programme new keys but they got it done in only a few hours! Great company to deal with from 1st phone call for a quote to finished job, very good

Simon oakley

Locked my keys in car rang RAC who then…

Locked my keys in car rang RAC who then put me in contact with We've got the key. After speaking to the team and them contacting me back i had a guy called Pete come out within the hour. Quick service and would recommend to anyone.

Najum

Thank you for resolving my key issue.

Thank you for resolving my key issue.

You were swift and professional.

Gaz

Excellent service- Michael car key repair

Michael, northwest England, come to see me, updated me on his time of arrival, pleasant bloke, professional. He fixed it within an hour, got my key working plus sorted the car alarm.
Can’t fault the service and speed of bent key repair was done within an hour. Thanks once again. I would definitely recommend this company.

Sophia

Fantastic service

Like a muppet i locked the (only) key to my Audi A5 in the boot.. WGTK arrived exactly when they said they would, and the locksmith got to work on the boot lock. It was a nightmare job and he tried every trick in the book but did not give up, saying 'he'd not been defeated yet' - After an hour of him grafting in the cold the boot finally popped open and i shouted an expletive in relief (sorry) - he said he was prepared to try for another hour until he won. Fantastic service. I did not take his name, sadly, but for WGTK the call out was in New Alresford at 09.15, so if you can check your records and thank the locksmith i'd be very grateful. Thanks again.

John Green

Driver arrived on time

Driver arrived on time , key made and working in less than 30 minutes , top service

Andrew

Top job to Sean with a quick and…

Top job to Sean with a quick and reliable service. Very friendly always had a smile throughout the job. Top man

Michael Hendy

The service I received from

The service I received from
WGTK was absolutely fantastic! Admittedly I did have to wait a little longer than expected, this takes nothing away from the service delivered by Leigh, the engineer/keysmith!
I PERSONALLY RECOMMEND THIS COMPANY TO ANYONE WHO NEEDS A NEW KEY!

Roy

The locksmith called on his way.

The locksmith called on his way and was cheerful and managed to get it all sorted in an hour.

David Watts

My keys were stolen

My keys were stolen, contacted this company the next day and replacement key sorted within a few hours of making the call. They were efficient in taking details and assigning a technician, technician arrived over an hour earlier than I expected, he made contact prior to arrival to keep me updated and when he attended he was very helpful.

Natalie Cain

They done my key for the car as soon as…

They done my key for the car as soon as they could after my key being damaged they was quick and also kept me up to date when they was going to have my replacement

Michael Osei

Daryl the locksmith was very courteous and professional. He called 40 minutes ahead of the booked time to say he would at my car at the due time. He came on time and completed the job in 30 minutes!

Daryl the locksmith was

Zala

Exceptional!

Called on Saturday afternoon, spoke to Josh in the call centre who was so friendly and helpful.. could not believe it when he said they could get someone out to me within a couple of hours, and at a much more reasonable price than the dealership... incredible service!

SuziQ55

Efficient Service

Able to track when locksmith would arrive. Very efficient, pleasant and did a grand job!

Paul Walpole

Great, prompt service

I contacted my local branch (Norwich) at 08:15 in the morning via email and by 09:00 the job was booked in for the same day. The locksmith arrived almost bang on the arrival time, was polite and friendly and got my key and van sorted in no time at all. Really pleased with the experience today. Thank you!

Frosty

Arrived on time

Lee arrived at exactly the appointed time and identified the problem in minutes.He set about resolving the problem and spent an hour in his mobile workshop making good the fault with the key fob.Professional and courteous.

Ste

Excellent service Lee came completed re…

Excellent service Lee came completed re programmed 2 keys polite lad I would highly recommend many thanks for a polite experience proper professional

Christopher Reade

Excellent very quick to get to my…

Excellent very quick to get to my car. Arrived and within 15 mins i was driving home

Robin Shaw

Fantastic service

Fantastic service. Cody on the phone was informative, clear and helpful. Then the day arranged for the key to be done was excellent. Communication before hand when they were arriving and on the way was great. Cheers to Dave for sorting me out a new programmed key. Would highly recommend this company.

Robert hill

I called RAC Initially as my keys had…

I called RAC Initially as my keys had locked my van with the keys inside and me outside.
The company contacted me with an arrival time which was with 30 mins.
The opening of my door took less than 2 minutes...thank you for prompt and efficient service 👍

Grahame Elton

I very rarely bother to write reviews…

I very rarely bother to write reviews for suppliers or service providers. In fact it’s not always the case we get great service. But I have to say We’ve Got The Key have been nothing short of excellent. I initially called about one car key replacement, and as the price was reasonable I added 5 other cars, which I’ve recently bought at auction and only had a single key or had damaged keys. The cars ranged 15 years in age and technologies. WGTK were able to quote on all 6. At the agreed time their technician arrived and spent hours carefully working through each car. Most were easy but my pre OBD system Mercedes CLK 230 2000reg was somewhat more challenging. Well at least time consuming. Nevertheless it was sorted and the technician was polite, professional and highly responsive to the tasks. I hadn’t realised quite what went into the process tbh and very much appreciate the level of knowledge and service provided.

I would add that I’d recently used a local key supplier from a local supermarket who was unable to do a fraction of the work and in fact left the car he did in a worse state than before the key replacement. By that I mean the emergency key reset the system so it wouldn’t work either with remote or hard key. Nothing like that with WGTK.

Most impressive indeed.

Zena Owen

Very pleased with my experience

Liam worked tirelessly in the cold and dark and came twice to get my car Keys working. He is polite and methodical and I am so pleased to have my car I can use again.
Wouldn't hesitate to recommend him to anyone

nick_rivers

Very happy with the service today

Very happy with the service today. Very accommodating to fit me in, and quick, quality service when the work was carried out.

Petru Tiuga

Very professional job done the best

Very professional job done the best
I recommend this company 🤝

David Friar

Exellent Service.

Lee from Hemsworth attended our address also in West Yorkshire and replaced my lost car key. Turned up promptly, was friendly, polite and efficient. Explained what he was doing and why. Very pleased with the service, highly recomended.

Malcolm Maciver

First class service after getting…

First class service after getting thoroughly annoyed with not 1 but 2 Jeep main dealers.
Contacted We've got the key and had the new key cut and programmed at my home with no hassle and at considerably less cost than main dealers quoted

Emma Sibree

A fast and efficient service

A fast and efficient service. They came promptly having called 30 minutes before arrival, unlocked my car and so we could retrieve my keys and supplied us with an extra key. Totally trust worthy and would definitely use again.

Ms Angela Parkin

Whilst defrosting car

Excellent service from Customer service team arranging the call out to Dean from Shefflock that attended and gained entry to my car and switched the engine off within a couple of minutes after the car managed to lock its self. All staff very friendly, sympathetic and professional. Call out was a little delayed due to how busy they were due to bad weather conditions but they all kept me updated so no more stress endured

NAJEEB ULLAH

I did forget my key in the boot

I did forget my key in the boot. I booked an appointment with them. They were really helpful, very responsible, quality services.

Fiona Brown

Excellent

Professional, helpful and came to solve the key problem promptly.

Gillian Bull Mott

Rescued at a service station…

I locked my keys in my car at a service station and the RAC arranged for We've Got The Key to attend. They kept me fully informed, were very efficient at accessing my car, and also incredibly helpful in following up to make sure I was able to get my remote key replaced. A fantastic and friendly service. Would absolutely recommend.

D Marsden

From the 1st telephone call to the…

From the 1st telephone call to the locksmith leaving the experience was excellent. They were all customer orientated from start to finish. Highly recommend this company and will use them again if the need ever arises

Sue Byron

Being gutted that I had lost my key

Being gutted that I had lost my key, this service made everything better, great correspondance, kept in touch with timings and persevered until it was completed, Very caring guy that helped. Very polite. This service was 10 out of 10 on everything from when I made the call . Thankyou

Lisa Price

Amazing service in Liverpool

Amazing service in Liverpool
So easy and stress free and they were out with in the hour and I had a new key for my van thank you so much

Peter Jost

Exceptional Service

Every aspect of the service provided to replace a stolen car key was exceptional. Highly recommended!

Brian Lynch

Very helpful and efficient response

Very helpful and efficient response. Key locked inside the car at 10.10 reported 10.25, Darren Dixon the technician arrived 11.25 car unlocked and and accessible by 11.40

Lisa Trivett

Professional from start to finish from…

Professional from start to finish from the phone call to the guy Micheal
I had stupidly locked my keys in boot on the Saturday to be told my rac it would be £204 AA £120 but not till the Monday I enquired via message we got the key to be greated to a polite and knowledgeable call handler he said the guy will b out within half hour on a Sunday for £120
Was happy with that Micheal found it difficult at first but never gave up to my delight got into my car
Cannot thank you enough

Mr. Clive Hallam

Great service but at a cost !

After the all to common central locking problem on a Land Rover D4 I ended up miles from home with my keys locked in the car ! I thought i was insured but apparently not but they called out “We’ve got the key” who were brilliant, the lady who turned up after about 1/2 an hour and had the door open in just a couple of mins. £190 though !!

Rick

This company was fantastic today

This company was fantastic today. Got to me really quick even though it was a Sunday and it cost me £300 to have a new key programmed due to a problem with my car having a security theft issue I could not ask for a better service.and would use them again thank you guys so much 👍🏼

Claire Shelley

My car key got stuck in my driver's…

My car key got stuck in my driver's door just as I was about to leave to visit my parents. My insurance company put me in touch with 'we've got the key' and all was right again with the world. Thank you so much for the fantastic service from start to finish.