Reviews

Consumer

Excellent service

Excellent service, regular updates on arrival time, safely accessed vehicle and professional service. Would recommend. A little pricey but still worth 5 stars.

Helen Guttridge

Great overall experience

Great experience with initial contact and excellent service from the gent that came out. Definitely recommend

Steve

Excellent job

Arrived in good time. Called me en route with updates. Job proved a little tricky but he remained here until job completed.
Excellent. Fully recommend.

Roger Heywood

Keys of my Mercedes GLE locked in the…

Keys of my Mercedes GLE locked in the boot and I needed to take my wife to hospital for treatment the next morning. The RAC put me in touch with them and they arranged a visit for early the next morning. 10 minutes after getting to me car was unlocked and keys recovered with absolutely no drama. Great service.

customer

Locked out

Locked myself out of a Sunlight motorhome rang the RAC and was put though to them. Cannot rate them high enough from the customer services to the guy who picked the lock. Many thanks once again

Nabeel Hussain

River is the Techs name that came out…

River is the Techs name that came out to me. Absolute professional and top customer service. Communication and did the job efficiently. Best person to request for if you get a key made. Hope the management give some recognition to this hardworking dude.

Nabeel

Abi Bellamy

Very good service

Very good service, given sufficient notice of arrival time, wasn't late, could track them so you knew when they'd arrive, very quick to unlock the car, price was slightly less than usual because the technician was driving past our house between jobs anyway which was a nice touch, would use again if we lock our keys in the car again!

MRS Kara Howlett

Broken BMW key

My key fob got slammed in the door didn't have a spare.
Completely stopped working dent right through the middle.
Called, the guy on the phone was very efficient & helpful.
Being a bmw i needed a specialised locksmiths luckily one was available in my area the next day.
Locksmiths came out today even on a bank holiday and new key programmed in. Very happy with the service I received both on the phone and from the locksmiths who came out!

Fiona

Reassuring,efficient service all round.

Reassuring,efficient service all round.
Technician arrived within the hour from initial call and problem solved within 10 minutes.
Reasonable pricing.
Would highly recommend.

Martin

Booked the appointment with Taylor last…

Booked the appointment with Taylor last night, and she was very helpful. Jamie attended my car this morning 13/4/25. And he was very helpful & knowledgeable & quick in sorting out the issue I had … Highly recommended this company …
Martin Wiltshire

Katie Ellis

Overall a first class service!

Overall a first class service from this company. Bit of concussion re timescales but the locksmith was with me within the hour and I was back in my car and on the road within half an hour of him arriving. Would recommend this company and the locksmith they sent

sue

Prompt and helpful service

Contacted on Monday morning as lost keys. Had new set by Wednesday. Complicated as car was in a remote area. Contacted both We’ve Got The Key and the locksmith assigned to my call who were really helpful and kept me updated.

Angela Lamden

Great service at the time of panic

Great service at the time of panic. Located a fantastic locksmith that helped us out
Would definatley recommend their service. Thank you

Louise

Great company!

After a few hiccups in the locksmith getting here, Dan arrived today to help us gain access to our car due to our fob unsyncing with the car, he was very helpful and gained access in no time. He made us our spare key and checked both keys were working and that there were no warning lights on before leaving. He had great customer service and was very helpful in telling us what had caused the issue. Would definitely recommend using this company if you have any issues with car keys etc.

Steve Varnom

Great communication from the company to…

Great communication from the company to keep me informed. There was a small hiccup, but it was swiftly and efficiently resolved. The locksmith that came out to me was brilliant. He resolved my problem very quickly and was a lovely guy. Highly recommended.

Consumer

Amazing service from start to finish

Amazing service from start to finish, locked my keys inside my VW Crafter late Friday afternoon, rang the Liverpool office. Guy on the phone was brilliant, said he would have someone with me within 3 hours, lad turns up in under an hour, gets in causing no damage, also cuts me and programs another key, all within an hour.
First class service and highly recommended, thanks very much 👍

Ben Gibson

A brilliant service all round

A brilliant service all round, contacted my breakdown cover and within 2 hours I had a new key and the fitter fixed the spare key. Really impressed.

Louisa

A Class service

From start to finish excellent service.
Had my bag stolen whilst away, with the only car key in for my vehicle: contact centre were amazing, kept me calm, reassured me and dealt with my call swiftly.
The technician who sorted getting into my car, had it all done before I arrived home, and came back to bring me my key when I returned home.
Kept me informed every step of the way
Highly recommend this company cannot fault them. They eased what was a stressful situation

Garsparrow

Lost van keys

Josh & Dan came out to my van today and supplied me with new keys. It was a tough job, they had to remove the ecu to programme new keys but they got it done in only a few hours! Great company to deal with from 1st phone call for a quote to finished job, very good

Simon oakley

Locked my keys in car rang RAC who then…

Locked my keys in car rang RAC who then put me in contact with We've got the key. After speaking to the team and them contacting me back i had a guy called Pete come out within the hour. Quick service and would recommend to anyone.

Najum

Thank you for resolving my key issue.

Thank you for resolving my key issue.

You were swift and professional.

Gaz

Excellent service- Michael car key repair

Michael, northwest England, come to see me, updated me on his time of arrival, pleasant bloke, professional. He fixed it within an hour, got my key working plus sorted the car alarm.
Can’t fault the service and speed of bent key repair was done within an hour. Thanks once again. I would definitely recommend this company.

Sophia

Fantastic service

Like a muppet i locked the (only) key to my Audi A5 in the boot.. WGTK arrived exactly when they said they would, and the locksmith got to work on the boot lock. It was a nightmare job and he tried every trick in the book but did not give up, saying 'he'd not been defeated yet' - After an hour of him grafting in the cold the boot finally popped open and i shouted an expletive in relief (sorry) - he said he was prepared to try for another hour until he won. Fantastic service. I did not take his name, sadly, but for WGTK the call out was in New Alresford at 09.15, so if you can check your records and thank the locksmith i'd be very grateful. Thanks again.

John Green

Driver arrived on time

Driver arrived on time , key made and working in less than 30 minutes , top service

Andrew

Top job to Sean with a quick and…

Top job to Sean with a quick and reliable service. Very friendly always had a smile throughout the job. Top man

Roy

The locksmith called on his way.

The locksmith called on his way and was cheerful and managed to get it all sorted in an hour.

David Watts

My keys were stolen

My keys were stolen, contacted this company the next day and replacement key sorted within a few hours of making the call. They were efficient in taking details and assigning a technician, technician arrived over an hour earlier than I expected, he made contact prior to arrival to keep me updated and when he attended he was very helpful.

Natalie Cain

They done my key for the car as soon as…

They done my key for the car as soon as they could after my key being damaged they was quick and also kept me up to date when they was going to have my replacement

Michael Osei

Daryl the locksmith was very courteous and professional. He called 40 minutes ahead of the booked time to say he would at my car at the due time. He came on time and completed the job in 30 minutes!

Daryl the locksmith was

Zala

Exceptional!

Called on Saturday afternoon, spoke to Josh in the call centre who was so friendly and helpful.. could not believe it when he said they could get someone out to me within a couple of hours, and at a much more reasonable price than the dealership... incredible service!

SuziQ55

Efficient Service

Able to track when locksmith would arrive. Very efficient, pleasant and did a grand job!

Paul Walpole

Great, prompt service

I contacted my local branch (Norwich) at 08:15 in the morning via email and by 09:00 the job was booked in for the same day. The locksmith arrived almost bang on the arrival time, was polite and friendly and got my key and van sorted in no time at all. Really pleased with the experience today. Thank you!

Frosty

Arrived on time

Lee arrived at exactly the appointed time and identified the problem in minutes.He set about resolving the problem and spent an hour in his mobile workshop making good the fault with the key fob.Professional and courteous.

Ste

Excellent service Lee came completed re…

Excellent service Lee came completed re programmed 2 keys polite lad I would highly recommend many thanks for a polite experience proper professional

Christopher Reade

Excellent very quick to get to my…

Excellent very quick to get to my car. Arrived and within 15 mins i was driving home

Robin Shaw

Fantastic service

Fantastic service. Cody on the phone was informative, clear and helpful. Then the day arranged for the key to be done was excellent. Communication before hand when they were arriving and on the way was great. Cheers to Dave for sorting me out a new programmed key. Would highly recommend this company.

Robert hill

I called RAC Initially as my keys had…

I called RAC Initially as my keys had locked my van with the keys inside and me outside.
The company contacted me with an arrival time which was with 30 mins.
The opening of my door took less than 2 minutes...thank you for prompt and efficient service 👍

Grahame Elton

I very rarely bother to write reviews…

I very rarely bother to write reviews for suppliers or service providers. In fact it’s not always the case we get great service. But I have to say We’ve Got The Key have been nothing short of excellent. I initially called about one car key replacement, and as the price was reasonable I added 5 other cars, which I’ve recently bought at auction and only had a single key or had damaged keys. The cars ranged 15 years in age and technologies. WGTK were able to quote on all 6. At the agreed time their technician arrived and spent hours carefully working through each car. Most were easy but my pre OBD system Mercedes CLK 230 2000reg was somewhat more challenging. Well at least time consuming. Nevertheless it was sorted and the technician was polite, professional and highly responsive to the tasks. I hadn’t realised quite what went into the process tbh and very much appreciate the level of knowledge and service provided.

I would add that I’d recently used a local key supplier from a local supermarket who was unable to do a fraction of the work and in fact left the car he did in a worse state than before the key replacement. By that I mean the emergency key reset the system so it wouldn’t work either with remote or hard key. Nothing like that with WGTK.

Most impressive indeed.

Zena Owen

Very pleased with my experience

Liam worked tirelessly in the cold and dark and came twice to get my car Keys working. He is polite and methodical and I am so pleased to have my car I can use again.
Wouldn't hesitate to recommend him to anyone

nick_rivers

Very happy with the service today

Very happy with the service today. Very accommodating to fit me in, and quick, quality service when the work was carried out.

Petru Tiuga

Very professional job done the best

Very professional job done the best
I recommend this company 🤝