Reviews

Kevin

The man on the phone was very helpful…

The man on the phone was very helpful and explained the process in a professional manner. When the technician arrived he too was professional and friendly

Patricia Lindsay

They explained how they would help me…

They explained how they would help me and the locksmith was excellent and efficient. Brilliant service. Thank you 😊

Joanne Pritchard

Weekend away to Liverpool from South…

Weekend away to Liverpool from South Wales and the morning we leave the driver locked the keys inside the van….mortified as you can imagine and all tired and wanting to be home… We called We’ve got the key and had someone with us within 30 mins do the call and we were on our way home within 45 mins from calling them. Polite, quick and easy we would all use again…

Neil

Sorted me out in 30 minutes

Guy came on Bank Holiday Sunday and sorted me out with 2 working keys in 30 minutes (I had lost one of them). He was a little late but then he had been to North Wales and then Macclesfield on a Bank Holiday Sunday!

Jane

Brilliant service from start to finish

Brilliant service from start to finish. Friendly, helpful, and efficient throughout. I’d definitely use them again and highly recommend them.

Anna

Quick to respond

Quick to respond, friendly and helpful, definitely would call on them again.

Patricia Lees

Faultless Service.

Excellent service from initial call to new key in my hand. Professional and courteous treatment from all staff. Thank you.

max geller

Excellent service throughout

Excellent service throughout.
Cannot quibble about anything apart from the price but when you need a key quickly I wouldn’t hesitate to use them.

Peter Tabb

Locked my keys in my car and needed…

Locked my keys in my car and needed help. I called we got the keys ltd and spoke with an extremely helpful lady Demi. Within the hour a technician arrived and had recovered my keys.
I would highly recommend this company.
I wish to thank you very much.

court

I spoke to Demi this morning who was…

I spoke to Demi this morning who was absolutely amazing and very helpful

Nige

Can’t be complimentary enough

Can’t be complimentary enough. Prompt, polite service, highly trained technician who resolved problem in less than an hour. Highly recommended, Five Stars and a massive Thank you!
Oh, I received a refund as it took less time than they estimated. Can’t get much better than that!

David B

Fantastic experience.

I have used this company today after losing my ignition key. They kept me updated until the mobile unit arrived.
The lad was so polite and helpful. He was quick sorting it, thorough and professional.
Hopefully I won't need to use the service again but if I do I will always use this business.

Frank Scriven

Great sevice

Great sevice, fast,efficient, frienldly service at a resonable price!

Stacey Shorthouse

Great communication

Great communication, friendly service both over the phone and in person. Would recommend

martyn garbutt

Fantastic company

From start to finish I received a 5 star professional service.
My first point of contact was with a lady who took my details and clearly explained the process with an excellent telephone manner and generally a really nice person to speak with.
I received messages with live tracking to monitor the drivers eta and received a call from the driver to keep me updated.
Literally the locksmith arrived and replaced my key in around 20 minutes. very good customer service from both and would highly recommend.
Thank you.

Jason Sutcliffe

Key locked in the Van

Called this company.
They arranged a time slot
I paid as requested
The guy chris called said he would be 20 mins. (He was)
Spoke to him, very nice and down to earth.
Cut the key and opened my van in Royton.
Thank you. Would highly recommend.

Jason Sutcliffe
Royton
Vw caddy

nadia Burke

I lost my key and we’ve got the key…

I lost my key and we’ve got the key came out yesterday to sort it out and there was an issue other than s
the key which they kindly resolved

Mr Jon Bommert

Great service from WGTK/Liam

WGTK got access to my car after the wireless key was locked in. Liam was persistent in working the lock, which had never been used in 5 years, and had made a 2 hour journey to do it. Great, friendly service and allowed me to get on the road with minimal disruption.

No

A fantastic experience

A fantastic experience - lost car key the locksmith arrived the next day and supplied new keys programmed to the car and I was back up and running - had an issue with one of the keys so they sent a locksmith out again and reprogrammed it.

Both locksmiths were friendly, polite and very professional - the customer service team especially Anwar were also brilliant and communication was excellent.

Definitely a company I would recommend and use again.

Mark Forsyth

Alls well that ends well.

I inadvertently locked my keys in the boot, having only opened the boot, rather than the car. I phones the RAC, who immediately transferred my details to “We’ve got the key”.
They called me within 5 minutes, took all my details and assigned an agent to come and open my car. I was given and approx time before one would arrived, and was called by the agent when they were about 20 minutes out. They came, they fiddled, sprayed some WD40, fiddle again and the door was opened. An excellent service, helpful call centre and lovely, polite and friendly guy who came to carry out the job.
1st Class Service

RH

Fab service

Fab service - prompt call from a very helpful person, prompt arrival and great service from the person who came out to fix my key. A life saver service! Thank you!

SIMON WILSON

"Excellent customer service"

"Excellent customer service" We use We've Got The Key on a regular basis due to the amount of vehicles we have and i always get a prompt response from Demi who always delivers great 5 star customer service.

Simon Farmer

Brilliant service from Jasmine

Jasmine made the whole process super easy and quick to arrange the replacement of my van key after losing it .
Very impressed with the service from dealing with my insurance company to confirming the replacement.
The whole process took less than 5 mins which included my email confirmation and a call back to confirm everything.
Thank you for your great service, i will be recommending to all.

MR R POWELL

I was delighted with the service…

I was delighted with the service received. Having been referred via the RAC, at around 7.15pm, I got through quite quickly to a very friendly and helpful operator. Having opted for an engineer visit the following morning, the friendly engineer contacted me in good time for me to meet on site, arrived on time and solved the problem quickly and efficiently. Furthermore I was delighted to discover I could purchase a new spare key on the spot.

Mr Hamliton

Good experience when I needed it most

Not a service anyone wants to use, but if you do need a locksmith this lot are fast, polite and very good at what they do.

lewis wagstaff

Perfect from beginning to end

Was an extremely easy process from booking the job and completing it. Josh was quick and very helpful. Will definitely be using in the future

Mrs Chrissie Beckett

excellent service

excellent service. The locksmith was so prompt, helpful and efficient during a very stressful time for a recently widowed pensioner. Thank you so much for such a brilliant service.

Sam

Excellent service

Excellent service. We managed to break our car key and they came out the same day at no extra cost to replace it.

I was a bit worried at first regarding paying before the work was completed but I shouldn’t have been.

Honest service and really friendly staff.

Rosemary Haslam

Excellent job

Excellent job: The gentleman who answered my phone call was very understanding and explained clearly what would happen.
I was very impressed with the locksmith who got me into my car. He was thorough, checked my key fob, explained what he was going to do to open the car and advised me about checking how to use my manual key when I got home.
His whole manner, put me at ease.
Before being locked out of my car , I had no idea of this company's existence. I would thoroughly recommend them.

Trevor Parry

Lewis arrived quickly to attend to my…

Lewis arrived quickly to attend to my faulty car key. In no time at all he had a new key programmed and cut.
The quote was exactly as I was told by the customer assistant. Payment was easy and the new remote key has added value to my car

Londan

Jasmine and Sean. Best service possible !!

I should very much like to applaud and commend the fantastic service from 'We've Got The Key'. At initial contact, Jasmine was thorough, friendly, personable, engaging, and such a pleasant person to talk to. Jasmine was instrumental in following up my order and arranging a very prompt weekend appointment. Sean was the Technician. Sean was friendly, proactive, able and efficient in getting the new key and diagnostics set up. Thank you to both Jasmine and Sean. Daniel Hayes

David Beckett

great service top ten all round

Joanna

Emergency call out as my key was stuck…

Emergency call out as my key was stuck in the ignition due to a fault. Their online response was fast. I was lucky there was a technician close by (after being quoted 90mins by the company that the RAC had originally transferred me to). When he arrived, Andre knew what the issue was and repaired it within 15mins. He was friendly and kind and I was so relieved. It felt weird that they charge the high amount (£550) in full then refund the difference of the cheaper quote (£380) if the higher cost isn’t required and I did question if I was being scammed, but after the job was complete I received the text confirming I was due the refund. If it doesn’t arrive I’ll be sure to update this review. In a stressful situation I had a good experience.