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Reviews
Frosty
6 days ago
Arrived on time
Lee arrived at exactly the appointed time and identified the problem in minutes.He set about resolving the problem and spent an hour in his mobile workshop making good the fault with the key fob.Professional and courteous.
Ste
Feb 12, 2025
Excellent service Lee came completed re…
Excellent service Lee came completed re programmed 2 keys polite lad I would highly recommend many thanks for a polite experience proper professional
Christopher Reade
Feb 2, 2025
Excellent very quick to get to my…
Excellent very quick to get to my car. Arrived and within 15 mins i was driving home
Robin Shaw
Jan 30, 2025
Fantastic service
Fantastic service. Cody on the phone was informative, clear and helpful. Then the day arranged for the key to be done was excellent. Communication before hand when they were arriving and on the way was great. Cheers to Dave for sorting me out a new programmed key. Would highly recommend this company.
Robert hill
Jan 28, 2025
I called RAC Initially as my keys had…
I called RAC Initially as my keys had locked my van with the keys inside and me outside.
The company contacted me with an arrival time which was with 30 mins.
The opening of my door took less than 2 minutes...thank you for prompt and efficient service 👍
Grahame Elton
Jan 27, 2025
I very rarely bother to write reviews…
I very rarely bother to write reviews for suppliers or service providers. In fact it’s not always the case we get great service. But I have to say We’ve Got The Key have been nothing short of excellent. I initially called about one car key replacement, and as the price was reasonable I added 5 other cars, which I’ve recently bought at auction and only had a single key or had damaged keys. The cars ranged 15 years in age and technologies. WGTK were able to quote on all 6. At the agreed time their technician arrived and spent hours carefully working through each car. Most were easy but my pre OBD system Mercedes CLK 230 2000reg was somewhat more challenging. Well at least time consuming. Nevertheless it was sorted and the technician was polite, professional and highly responsive to the tasks. I hadn’t realised quite what went into the process tbh and very much appreciate the level of knowledge and service provided.
I would add that I’d recently used a local key supplier from a local supermarket who was unable to do a fraction of the work and in fact left the car he did in a worse state than before the key replacement. By that I mean the emergency key reset the system so it wouldn’t work either with remote or hard key. Nothing like that with WGTK.
Most impressive indeed.
Zena Owen
Jan 25, 2025
Very pleased with my experience
Liam worked tirelessly in the cold and dark and came twice to get my car Keys working. He is polite and methodical and I am so pleased to have my car I can use again.
Wouldn't hesitate to recommend him to anyone
nick_rivers
Jan 25, 2025
Very happy with the service today
Very happy with the service today. Very accommodating to fit me in, and quick, quality service when the work was carried out.
Petru Tiuga
Jan 22, 2025
Very professional job done the best
Very professional job done the best
I recommend this company 🤝
David Friar
Jan 21, 2025
Exellent Service.
Lee from Hemsworth attended our address also in West Yorkshire and replaced my lost car key. Turned up promptly, was friendly, polite and efficient. Explained what he was doing and why. Very pleased with the service, highly recomended.
Malcolm Maciver
Jan 19, 2025
First class service after getting…
First class service after getting thoroughly annoyed with not 1 but 2 Jeep main dealers.
Contacted We've got the key and had the new key cut and programmed at my home with no hassle and at considerably less cost than main dealers quoted
Emma Sibree
Jan 18, 2025
A fast and efficient service
A fast and efficient service. They came promptly having called 30 minutes before arrival, unlocked my car and so we could retrieve my keys and supplied us with an extra key. Totally trust worthy and would definitely use again.
Ms Angela Parkin
Jan 9, 2025
Whilst defrosting car
Excellent service from Customer service team arranging the call out to Dean from Shefflock that attended and gained entry to my car and switched the engine off within a couple of minutes after the car managed to lock its self. All staff very friendly, sympathetic and professional. Call out was a little delayed due to how busy they were due to bad weather conditions but they all kept me updated so no more stress endured
NAJEEB ULLAH
Jan 9, 2025
I did forget my key in the boot
I did forget my key in the boot. I booked an appointment with them. They were really helpful, very responsible, quality services.
Fiona Brown
Jan 7, 2025
Excellent
Professional, helpful and came to solve the key problem promptly.
Gillian Bull Mott
Jan 1, 2025
Rescued at a service station…
I locked my keys in my car at a service station and the RAC arranged for We've Got The Key to attend. They kept me fully informed, were very efficient at accessing my car, and also incredibly helpful in following up to make sure I was able to get my remote key replaced. A fantastic and friendly service. Would absolutely recommend.
D Marsden
Dec 30, 2024
From the 1st telephone call to the…
From the 1st telephone call to the locksmith leaving the experience was excellent. They were all customer orientated from start to finish. Highly recommend this company and will use them again if the need ever arises
Sue Byron
Dec 24, 2024
Being gutted that I had lost my key
Being gutted that I had lost my key, this service made everything better, great correspondance, kept in touch with timings and persevered until it was completed, Very caring guy that helped. Very polite. This service was 10 out of 10 on everything from when I made the call . Thankyou
Lisa Price
Dec 20, 2024
Amazing service in Liverpool
Amazing service in Liverpool
So easy and stress free and they were out with in the hour and I had a new key for my van thank you so much
Peter Jost
Dec 19, 2024
Exceptional Service
Every aspect of the service provided to replace a stolen car key was exceptional. Highly recommended!
Brian Lynch
Dec 16, 2024
Very helpful and efficient response
Very helpful and efficient response. Key locked inside the car at 10.10 reported 10.25, Darren Dixon the technician arrived 11.25 car unlocked and and accessible by 11.40
Lisa Trivett
Dec 16, 2024
Professional from start to finish from…
Professional from start to finish from the phone call to the guy Micheal
I had stupidly locked my keys in boot on the Saturday to be told my rac it would be £204 AA £120 but not till the Monday I enquired via message we got the key to be greated to a polite and knowledgeable call handler he said the guy will b out within half hour on a Sunday for £120
Was happy with that Micheal found it difficult at first but never gave up to my delight got into my car
Cannot thank you enough
Mr. Clive Hallam
Dec 12, 2024
Great service but at a cost !
After the all to common central locking problem on a Land Rover D4 I ended up miles from home with my keys locked in the car ! I thought i was insured but apparently not but they called out “We’ve got the key” who were brilliant, the lady who turned up after about 1/2 an hour and had the door open in just a couple of mins. £190 though !!
Rick
Dec 9, 2024
This company was fantastic today
This company was fantastic today. Got to me really quick even though it was a Sunday and it cost me £300 to have a new key programmed due to a problem with my car having a security theft issue I could not ask for a better service.and would use them again thank you guys so much 👍🏼
Claire Shelley
Dec 9, 2024
My car key got stuck in my driver's…
My car key got stuck in my driver's door just as I was about to leave to visit my parents. My insurance company put me in touch with 'we've got the key' and all was right again with the world. Thank you so much for the fantastic service from start to finish.
Darren Garnsworthy
Dec 3, 2024
Great service
I stupidly locked my keys in my car. I called and within 2 and a half hours, I had someone at my car unlocking it. He was professional and courteous. He even offered for me to let my daughter sit in his van to get out of the cold and wind. I have never had to use an auto locksmith before, and I don’t ever want to again, but if I did, I would definitely use WGTK. Thank you.
Mr N Mortimore
Dec 2, 2024
Very reliable and trustworthy
I lost the last remaining key fob to my wife’s Mini Cooper and found We Got The Key on Google. From the moment they answered the phone they were brilliant - communication was fantastic and so was John who had to drive from Glasgow out to Edinburgh. He let me know what time he was due to arrive and then sent me a link to show his progress. He was professional and courteous and did a superb job. Couldn’t recommend the service highly enough.
Nick
Joanna
Dec 1, 2024
Excellent service for glasgow east end
Excellent service for glasgow east end. Phone personnel honest and straightforward. Man who did call out communicative, child friendly and accommodating, as well as efficient and effective. I’d reccommend this company. Thank you to those who helped me get my spare car key.
Debbie-Lee Pinching
Nov 27, 2024
Brilliant communication from making the…
Brilliant communication from making the appointment to paying, to the keys being cut by super efficient, friendly David. Really rate this company
Richard Gascoigne
Nov 27, 2024
Keys locked in boot of TT
Keys locked in boot of TT with deadlocked doors…..why Audi make this even possible is beyond me, but WGTK found me a local locksmith on a rainy Sunday evening and sorted it out quickly and efficiently within an hour of initial call. Highly recommended.
Peter John Oyston
Nov 26, 2024
Managed to lose both sets of car keys.
Managed to lose both sets of car keys.
Phoned Saturday morning, they were very apologetic they couldn't come immediately but my car needs a manufacturer's code which they couldn't get till Monday.
Arrived 11am Monday and within the hour I was mobile again. Great service. Thanks
Victoria Elcombe
Nov 24, 2024
I couldn’t open my car with my fob or…
I couldn’t open my car with my fob or plastic key.
Called the team and met the locksmith within the hour.
New fob and key replaced.
The service and price were exceptional, I will definitely use them again.
They literally warrant a gazillion stars for an all round stress free service.
Sb
Nov 22, 2024
Absolutely amazing Service
Absolutely amazing Service! Keys in hand just in a few hours after calling them. helpful and professional phonecenter & onsite staff. Thank you so much, you saved my day on my day of travel and pulled all ropes to get me on road in time.
Chris
Nov 21, 2024
Lost my only car key at work and after…
Lost my only car key at work and after calling these, they were out in around 2 hours.
Had a brand new key on the spot, ready to roll. Wasn't cheap, but would still highly recommend. Great service. 👍
Mark Bowen
Nov 18, 2024
John helped us at Sand Point National…
John helped us at Sand Point National Trust today after losing our car keys. Very stressful day but he was absolutely brilliant and so kind after a long day. Whole experience today was really good, and those I spoke to on the phone were so helpful and supportive. Thank you for saving our day.
Hugh B.
Nov 14, 2024
Outstanding service
Outstanding service . Quick, polite and helpful. Had me back on the road in Five minutes having locked my key in the boot !
Helen Stevenson
Nov 13, 2024
Couldn’t open the car
Couldn’t open the car - both fobs didn’t work! Got the guy out to sort things - five minutes and everything worked! Guy was very polite and easy to talk with. Would recommend this firm.
Elizabeth Robertson
Nov 10, 2024
I had lost my car key
I had lost my car key , I am happy with the service of this company.
I was informed of when I would receive my new key, & able to track the delivery.
The young man who was assigned was friendly & helpful & on time .
LJ
Nov 5, 2024
Great experience with this company
Great experience with this company. Jamie was really patient and professional and was able to get access to the car and provided a new key. Good communication before he arrived too. Great service all round.